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Delivery & order basics
Delivery charges for orders from the Online Shop?
Delivery charges depend on the seller and the delivery location. Each seller on the platform may set their own shipping or delivery fee, which is shown at checkout before you confirm payment. If a seller offers free delivery, that will be shown in the order summary.
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How long will delivery take?
Delivery time varies by seller, product, and destination. Typical timelines are shown on the product page or during checkout. After you place an order, you’ll receive an estimated delivery window from the seller. Factors like distance, courier availability, and public holidays can affect the exact delivery date.
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What exactly happens after ordering?
You place the order and complete payment.
The seller receives the order details and prepares the item for dispatch.
You receive confirmation and, when available, a tracking update.
The item is picked up by a courier service and delivered to your address.
Once delivered, the order is marked completed unless you raise an issue.
Do I receive an invoice for my order?
Yes. The platform supports automatic invoice generation—powered via Razorpay’s invoicing features. Invoices summarize the sale, list products, quantities, price breakup, and customer information, and can be issued directly from the system. Razorpay’s invoicing tool is designed specifically to create, issue, and track invoices, and it supports GST‑compliant invoices and embedded payment links.
Sellers can let buyers download invoices for recordkeeping, and the system can integrate smoothly with order and billing workflows.
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Payment Infomation
When the order payment is taken of my bank account?
Payment is captured at the time you confirm and place the order. If using an online payment method, the system processes the payment immediately, and you receive a confirmation right away. Some sellers or payment methods might show a brief pending status, but funds are typically captured during or right after checkout.
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What should I do if I receive a damaged or wrong product?
Immediately contact the seller through the order page or support channel.
Share photos or descriptions of the issue.
Depending on the seller’s policy, you may be offered a replacement, return, refund, or store credit.
Keep the product and its packaging until the issue is resolved, in case the seller or courier requires inspection.
Can I change or cancel my order?
You can request a change or cancellation as soon as possible after placing the order.
If the seller has not dispatched the item yet, they may cancel or modify the order.
Once dispatched, cancellation may not be possible; you’d follow the return or refund process instead.
Exact rules can differ by seller, so check the specific order’s terms or contact support promptly.
What is "package tracking" in my orders?
Package tracking shows you the real‑time status of your shipment—when it’s picked up, in transit, out for delivery, or delivered. You can view tracking updates in your order details as provided by the courier. This helps you know where the package is and prepare for delivery.
